Archive for July 2nd, 2012

As a cosmetic surgeon at Celebrity Laser Spa, I recently implemented dictation services at my clinic.  I had some recent experience with hospital dictation services and was more than once displeased to find that the service had been changed in favor of another service that was cheaper, offshore and of lower quality.  I found mistakes more frequently and customer service was non-existent.  I assumed that the price difference must be huge to justify such lower standards.
This assumption changed when I hired a dictation service myself.  I was informed by Datalyst Dictation that the difference was 9 cents per line for offshore transcription and 11 cents for domestic.  However, I did have to ask whether the initial rate of 9 cents reflected offshoring and was informed that if I wanted domestic transcription, it would be 11 cents.  It should be more up-front.  I have been pleased with the service so far and can tell by reading the transcripts that they are done by native English speakers. Is a 20% difference worth all the headaches of offshoring?  I wish that people cared more about quality and efficiency and less about the nominal price.  You end up paying for the savings in the end anyway.

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I just got back from a trip to Yellowstone National Park.  It was amazing and my family couldn’t get enough of geysers, hot springs, buffalo, forests, and meadows.  How this relates to the blog, is that I frequented the gift shops at the inns (run by Xanterra, which also operates the parks’ hotels and restaurants) as well as the general stores (run by Delaware North).  I bought a made in USA Stetson American Buffalo Collection cowboy hat (see pics below) for $69.  Looking around in these stores, I noticed that there were whole sections devoted to made in USA goods, with prominent signs displayed.  Even so, probably 70-80% of the goods in the stores were imported, but it was nice to see an effort made to promote and set apart domestically produced goods.

This makes sense from a business standpoint for the shops.  There were gaggles of foreign tourists in Yellowstone, including a large measure of Chinese.  What Chinese tourist would want to bring back gifts from the US with the made in China sticker on them??  If you go to a foreign country, you want to bring back souvenirs and gifts that are peculiar to and produced in that country. I spoke with one of the salesladies at the Canyon Village general store and she told me that this trend was mainly in response to consumer demand.  Yes, that’s right – businesses listened to what we wanted and provided it.

So seize your economic power – demand American made goods from your retailers and wholesalers.  Vote with your pocketbook, like the Germans do!  Buy American and this country will be great once more!

By the way, I bought one of the travel mugs at the bottom, by whirleydrinkworks.com.  It was only $4.99 and appears to be quality-made! By the way, from a recent contact, here’s americanmugandstein.com, which is a domestic maker of coffee mugs and now supplies to Starbucks and was submitted by a reader.

Made in USA Products at Yellowstone National Park gift shop

Made in USA souvenir clothes in Yellowstone

Made in USA travel mugs!

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